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‘They will work it to the end:’ US Secret Service operates with precision in downtown Orlando

Field office helps track high-tech financial schemes

ORLANDO, Fla. – Tucked away in downtown Orlando’s 32801 ZIP code, the U.S Secret Service’s Orlando field office, led by veteran Special Agent in Charge Caroline O’Brien-Buster, works to track a wave of high-tech financial schemes in a 7-county jurisdiction from Citrus to Brevard counties.

“We have 57 task force officers from all around Central Florida that are set up in the seven different counties,” O’Brien-Buster told News 6. “(They) support us in their jurisdictions, we couldn’t do it without them.”

The Orlando Field Office is made up of law enforcement professionals boasting years of field experience with police agencies from coast to coast. O’Brien-Buster’s team is considered one of the best in the country.

The field office Network Intrusion Forensics Analyst James Montgomery was ranked No. 1 in the U.S. last year and is sought for assistance by law enforcement agencies worldwide.

In 2023 alone, there were 2.6 million fraud reports filed, accounting for a staggering $10 billion lost, according to the Federal Trade Commission.

No matter how small the amount lost, O’Brien-Buster’s team will investigate, honoring a policy built on what she calls “The Greater Good.”

“We really focus on getting your money back,” O’Brien Buster said. “If we don’t act on it right away, the money is gone. So everything we do is very timely.”

The Orlando Field Office is ranked in the top three nationally in financial seizures, recovering stolen funds victims never would have received without the help of the U.S. Secret Service task force.

“They don’t care if it’s just $5, they’re getting back,” O’Brien-Buster said. “They will work it to the end until they get it all.”

If you or someone you know is a victim of a financial crime, call the Orlando Field Office directly at 407-648-6333.


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